Shipping policy

We strive to get your tools into your hands as quickly and safely as possible. Please carefully read our shipping policy below.

 

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Processing times are estimates and may vary during holidays, sales events, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout.

Estimated delivery dates are provided by the shipping carrier and are estimates only. Delivery dates are not guaranteed.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Order weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

Any applicable shipping promotions or free shipping offers will be displayed on the Website and are subject to their stated terms.

International shipments outside the USA may incurr additional charges like import duties, federal or local taxes and other charges that need to be paid by the customer, unless otherwise mentioned.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately.

If an order has already shipped, we may not be able to change the delivery address. Additional shipping fees and/or restocking fees may apply if a package is returned due to an incorrect or incomplete address.

Lost, Stolen, or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery is under the carrier's control.

If your package appears to be lost or significantly delayed, please contact us. We will work with the carrier to help resolve the issue.

We are not responsible for delays caused by:

  • Weather
  • Natural disasters
  • Carrier service interruptions
  • Customs or government actions
  • Incorrect shipping information
  • Other events beyond our reasonable control

Missing, Damaged, or Defective Items

If your order arrives damaged, defective or has missing parts, please contact us as soon as possible, within the 30 day return window. To protect your purchase and ensure a swift resolution for transit issues, we strongly recommend recording an unedited, continuous unboxing video of the package that clearly shows the shipping label, the sealed condition of the outer box from all sides before opening, and the condition of the tools as they are unpacked.

Please include:

  • Your order number
  • Unboxing video/ Photos of the damaged item(s)
  • Photos of the shipping box and packaging
  • A brief description of the damage

We will review your claim and determine the appropriate resolution which may include a replacement, refund or store credit.