Last Updated: 08th July 2026

We want you to be completely satisfied with our products. If something isn't right, we are here to help. Please carefully read our return, refunds and order cancellation policy described below.

Return Window: You may request a return for eligible items within 30 days from the date of purchase.

Eligibility Requirements: To qualify for a full refund, the products must be un-opened, unused, sealed in their original packaging, and in the same condition that you received them.

Opened items but which have not been used, with their original packaging, manuals and accessories require a 15% restocking fees deducted from the original price. 

Products that have been used, or with missing parts or without the original packaging, may not be eligible for a full refund. The refund amount will be decided on a case by case basis after inspection, at the sole discretion of Flexmakr.

Non-Returnable Items: Custom-made items, special-orders, spare parts and clearance/final sale items cannot be returned. These items will specifically have “Non-returnable” mentioned in the product description.

 

How to Initiate a Return:

1. Contact our support team at hello@flexmakr.com with your Order Number and the reason for the return.
2. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
3. Securely pack the item and ship it to the provided address.
4. Once we have inspected the item at our warehouse, we will initiate a refund.

 

Return Shipping Costs

•          Defective or Incorrect Items: If we sent you an incorrect item or if a product is defective upon arrival, we will cover the shipping costs for a return or sending a replacement. Please initiate a claim as per the ‘Missing, Damaged, or Defective Items’ clause mentioned above. In case of damaged, defective or missing parts, the decision to send a replacement for the entire product or only the damaged, defective or missing parts lies at the sole discretion of the Flexmakr store.
• Other Reasons: If the product needs to be returned for any other reason, including but not limited to – wrong model/size ordered by buyer, wrong shipping address entered by buyer, failure to cancel the order before it is shipped, buyer’s remorse, item no longer needed etc. the buyer will be responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. We are not responsible for returned packages lost or damaged during transit.

Refund Timeline

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
• Please note that depending on your bank or credit card company, it may take additional time for the credit to post to your statement.

 

Order Cancellation Policy

• Before Shipment: You may cancel your order for a full refund before your package has been processed for shipping. The recommended way is to login to your account, go to My Orders and Cancel the Order. Or you may send an urgent email to hello@flexmakr.com with the subject line "CANCEL ORDER # [Order Number]". Email requests are manual, if an item ships before an agent opens your email, the order cannot be stopped. You must wait for the package to arrive and then follow our standard Return Policy.
• After Shipment: If your order has already left our warehouse, it cannot be canceled. You will need to wait for the package to arrive and follow our Returns Policy.